Refund policy

Right of withdrawal

Right of Withdrawal 

(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.) 

Right of withdrawal 

Right of withdrawal 

You have the right to cancel this contract within 14 days without giving any reason. 

The withdrawal period is 14 days from the day 

- on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly

- on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately

- on which you or a third party named by you, who is not the carrier, has or has taken possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or pieces

To exercise your right of withdrawal, you must contact us (YarnSustain Schönrock Uhl, Britzerstr. 20, 12439 Berlin, telephone number: +4915759130214, email address: Service@modusintarsia.com) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. 

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. 

Consequences of withdrawal 

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within 14 days from the date on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. 

We can refuse repayment for goods that can be sent by parcel until we have received these goods back or until you have provided evidence that you have sent these goods back, whichever is earlier. 

We pick up the goods that cannot be sent by parcel. 

You must return or hand over the goods that can be sent as parcels immediately and in any case no later than 14 days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods that can be shipped as parcels before the period of 14 days has expired. 

We bear the costs of returning the goods. 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. 

Reasons for exclusion or expiry 

The right of withdrawal does not apply to contracts 

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; - for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded; - for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered no earlier than 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no influence 

- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts. 

The right of withdrawal expires prematurely in the case of contracts 

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; 

- for the delivery of goods if they were inseparably mixed with other goods after delivery due to their nature; - for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery. 

Model withdrawal form 

(If you want to cancel the contract, please fill out this form and send it back.) - To YarnSustain Schönrock Uhl, Britzerstr. 20, 12439 Berlin, e-mail address: Service@modusintarsia.com: 

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) 

- Ordered on (*) / received on (*)

- Name of the consumer (s) 

- Address of the consumer (s) 

- Signature of the consumer (s) (only if this is notified on paper) - Date 

(*) Delete where inapplicable.

 

Right of Withdrawal 

(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.) 

Cancellation policy for digital content 

Right of withdrawal 

You have the right to cancel this contract within fourteen days without giving any reason. 

The cancellation period is fourteen days from the day the contract is concluded. 

To exercise your right of withdrawal, you must inform us (YarnSustain Schönrock Uhl, Britzerstr. 20, 12439 Berlin, telephone number: +4915759130214, email address: Service@modusintarsia.com) by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. 

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. 

Consequences of withdrawal 

If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. 

Reasons for extinction 

The right of withdrawal expires in the case of a contract for the delivery of digital content that is not on a physical data carrier if the entrepreneur has started to execute the contract after the consumer 

  1. has expressly agreed that the entrepreneur will begin executing the contract before the expiry of the withdrawal period and 2. has confirmed that he is aware that he will lose his right of withdrawal by giving his consent at the beginning of the execution of the contract. 

Model withdrawal form 

(If you want to cancel the contract, please fill out this form and send it back.) - To YarnSustain Schönrock Uhl, Britzerstr. 20, 12439 Berlin, e-mail address: Service@modusintarsia.com: 

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) 

- Ordered on (*) / received on (*) 

- Name of the consumer (s) 

- Address of the consumer (s) 

- Signature of the consumer (s) (only when notified on paper) 

- date 

(*) Delete where inapplicable.