Refund policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must send us (YarnSustain Schönrock Uhl GmbH, Britzerstr. 20, 12439 Berlin, Germany, hello@modusintarsia.com, telephone: +49 1575 9130214) a clear statement (e.g. a sent by post letter or email) about your decision to withdraw from this contract. You can use the attached model cancellation form for this, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Made-to-measure and custom-made products are excluded from cancellation. This refers to all hand-knitted products in the online shop that are only made immediately after the order is placed.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You have the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract

YarnSustain Schönrock Uhl GmbH, Space 21/22, Krossenerstr. 34, 10257 Berlin

to send back. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)


– To YarnSustain Schönrock Uhl GmbH, Space 21/22, Krossenerstrasse 34, 10257 Berlin

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date


(*) Delete where not applicable.




Contrary to the cancellation policy above
, using the returns form provided via our returns portal enables your return to be processed more quickly and easily.

Last update: December 01, 2021